Tour
ATAdesk will not bother you with tons of odd features and forms to fill out. What you need is what you get. Exploit all possibilities in the brightest tool on the market!
These are just some of the features of ATAdesk:
Features
- Issue Types
- Branding
- Search
- Access Control
- Attachments
- Knowledge Base
- Canned Replies
- Statistics
- Interface
Issue Types
Define, in a flexible way, the types of issues you wish to track. “Ideas,” “Questions,” “Suggestions,” and “Bugs” are some common examples. Create a set of issue types that best serves your business purposes, associating them with pre-defined icons.
Every ATAdesk account automatically receives an e-mail address in the form your_business@atadesk.com. When your users send e-mails to this address, new issues will be instantly added to your support area. Users can also update tickets without leaving the comfort of their inboxes. They are notified of modifications to their issue status and are able to send the latest updates directly from their e-mail.
Branding
Customize your ATAdesk with your own company’s look and feel. Upload your logo, choose your colors, and you are set!
Search
Our keyword search, auto-filters, and advanced search features let you find the information you're looking for in a matter of seconds.
Access Control
It is very easy to set up groups and users with access to your Atadesk space. You can, for instance, create a user group with limited access to a subset of documents. Special roles enable people in your organization to perform specific tasks related to ticket support. Our access control is flexible and a breeze to set up.
Attachments
ATAdesk fully supports attachments to e-mails.
Knowledge Base
The richness of information stored in your space, together with our robust search engine, allows you to use ATAdesk as a powerful knowledge base tool.
Canned Replies
Tired of typing the same answers ? Looking for standard answers to clients' requests? Use our canned reply feature to speed up the issue resolution process.
Statistics
We provide several statistical views, allowing you to graphically monitor the distribution of your issues.
End-user Interface
Our mantra is, "keep it as simple as possible." We understand how frustrating it is to adopt a complex tool that requires users to read a thick manual before performing basic daily tasks. We won't waste your time with that. Our unique multi-tab approach lets you work with several issues at the same time!
